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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Still having problems with the Black Box (/thread-29682.html)
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Still having problems with the Black Box - LittleTom - 02-28-2015
Hey guys.
I looked for hours to get Amnesia started and looked in any sites and threads for help.
The problem is whenever i start the launcher and wanna strat the game I get the Black Box error.
I looked at the two main threads for finding some help too.
Now here it comes...
Yesterday i had Windows XP SP3 on my computer and it worked totally fine.
Today i got Windows Vista SP1 with all the updates of graphic cards and etc. and it still won t work.
I decieded to look if my graphic card is up to date and it is!
So my main problem is that i doesn t have and hpl.log file in my main order and i can t put it in here.
Sry for my bad english. I m a german student who is still learning this leanguag.
P.S I got a nvidia geforce 520 graphic card.
Hope somebody could help me.
RE: Still having problems with the Black Box - Mudbill - 02-28-2015
What's that about the hpl.log? Does it not show up? If it does, post it here.
RE: Still having problems with the Black Box - Guest - 02-28-2015
Nope, I' m sry. It doesn' t show up. :/
So I can' t post it here.
RE: Still having problems with the Black Box - Mudbill - 02-28-2015
Have you tried reinstalling your graphics drivers? Perhaps they are corrupt.
PS: This thread should be in the Amnesia Technical Support. This is the Custom Story development section.
RE: Still having problems with the Black Box - Guest - 02-28-2015
Sry I don' t know much about forums and threads and where it should be.
I did it twice still don' work!
RE: Still having problems with the Black Box - plutomaniac - 03-01-2015
Checking for updates via Device Manager/Windows Update is not doing anything. Manually download and install your graphics card drivers:
https://www.frictionalgames.com/forum/thread-24129.html
RE: Still having problems with the Black Box - Guest - 03-01-2015
I' m not that stupid!
I searched and downloaded it from the original nvidia website.
RE: Still having problems with the Black Box - plutomaniac - 03-01-2015
You'd be surprised by how many people believe that way is how to update drivers.
Attach HPL.log after problem occurs as mentioned at the troubleshooting guide, problem x
RE: Still having problems with the Black Box - Guest - 03-01-2015
Like i said in the beginning of this thread, the hpl.log doesn t show up in the main folder so I can' t attach it.
Now I' m going to redownload the game again and reinstall my graphic card.
Tell you later if it worked or not.
I' m again sry for my english.
RE: Still having problems with the Black Box - Guest - 03-01-2015
Ok it still don' t work.
I don' t know what i should to now.
Hope you can help me somehow.