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+--- Forum: Technical Support - SOMA (https://www.frictionalgames.com/forum/forum-74.html)
+--- Thread: Please check the troubleshooting guides before posting! (/thread-53796.html)
Please check the troubleshooting guides before posting! - Johnald - 07-04-2017
Hey all
I've got a new machine (Windows 10, GTX 1050ti, all drivers and programs up to date)
I've been through the troubleshooting guide with no result. I installed the newest C++ drivers since this thread was identical to mine and it worked for him.
https://www.frictionalgames.com/forum/thread-53728.html
No log file since I can't get it to run at all.
Alas - not for me.
Any suggestions?
RE: Please check the troubleshooting guides before posting! - Romulator - 07-05-2017
(07-04-2017, 03:46 PM)Johnald Wrote: https://www.frictionalgames.com/forum/thread-53728.html
In that thread's first reply, I asked what happens when that person runs the Steam or NoSteam executable from the local folder as opposed through steam. What about you? Does it throw an error?
By default, on a Windows system, it should be located at:
C:/Program Files (x86)/Steam/steamapps/common/SOMA
RE: Please check the troubleshooting guides before posting! - Johnald - 07-07-2017
Same error message for both options.
"VCOMP100.dll was missing"
Recommends reinstalling but I've done that about five times.
RE: Please check the troubleshooting guides before posting! - Romulator - 07-07-2017
Problem A8 of the Troubleshooting Guide suggests installing the following.
Quote:8. (Windows only) Install Visual Studio runtime dlls
Try installing these:
https://www.microsoft.com/en-us/download/details.aspx?id=15336
https://www.microsoft.com/en-us/download/details.aspx?id=21254
https://www.microsoft.com/en-us/download/details.aspx?id=14632
These should be installed when you start the game the first time, but in rare cases it might fail.
You might even have to uninstall the runtimes first and then install them again. Before you do this though: Make 100% sure that your OS is 64 bit
You may, if you have a 64-bit system, also require the 64-bit variant of the download specified in the earlier thread.
https://www.microsoft.com/en-au/download/details.aspx?id=13523