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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Amnesia won't work :( HELP PLEASE (/thread-8735.html)
Amnesia won't work :( HELP PLEASE - OpiumSlave - 06-21-2011
I'll just paste what amnesia says when I try run it:
!!!GAME CRASHED!!! READ THIS:
Something is wroooooong!
If all fails go to http://support.frictionalgames.com/ for more info
Exception Reason
Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module
Amnesia.exe at 001B:00000000
[ CLICK HERE TO OPEN SUPPORT WEBSITE ]
Stack Trace
001B:00000000 Amnesia.exe
001B:005C2CD7 Amnesia.exe
001B:0044005C Amnesia.exe
001B:0042ED10 Amnesia.exe
___________________________
Can anyone help? I don't want to waste $20.00
RE: Amnesia won't work :( HELP PLEASE - plutomaniac - 06-21-2011
Attach here the file HPL.log found under Documents\Amnesia\Main folder. Also, aswer these please:
1) Is it a desktop or a laptop? If not custom made desktop, what model?
2) What operating system do you have?
3) What graphics card do you have?
4) Have checked the support topic first?
RE: Amnesia won't work :( HELP PLEASE - OpiumSlave - 06-21-2011
(06-21-2011, 09:46 PM)plutomaniac Wrote: Attach here the file HPL.log found under Documents\Amnesia\Main folder. Also, aswer these please:
1) Is it a desktop or a laptop? If not custom made desktop, what model?
2) What operating system do you have?
3) What graphics card do you have?
4) Have checked the support topic first?
I went under control panel and clicked the system icon and this is the information I got ( I don't really know alot about computer stuff like this )
Dell Computer Corporation
Dell OPIPLEX GX260
Intel®
Pentium® 4 CPU 2.26GHz
2.27 GHz, 512 MB of RAM
And it's a desktop.
RE: Amnesia won't work :( HELP PLEASE - plutomaniac - 06-21-2011
I'm almost certain that your computer is not able to play the game. It is very old. I would be 100% certain by seeing the file HPL.log found under My Documents\Amnesia\Main folder. If you don't know how to attach it just copy and paste its contents in your next reply.
RE: Amnesia won't work :( HELP PLEASE - OpiumSlave - 06-21-2011
[attachment=1585]
(06-21-2011, 10:36 PM)plutomaniac Wrote: I'm almost certain that your computer is not able to play the game. It is very old. I would be 100% certain by seeing the file HPL.log found under My Documents\Amnesia\Main folder. If you don't know how to attach it just copy and paste its contents in your next reply.
okay I attached the HPL log, took me a while to find it ( I kept going to the amnesia_tdd_1.2 file
) And thanks for your help by the way 
RE: Amnesia won't work :( HELP PLEASE - plutomaniac - 06-21-2011
Yes, your graphics card is very old for this game. It i using OpenGL 1.3 when the games requires at least 2.1. You need to buy a new computer in order to play games like this one.
RE: Amnesia won't work :( HELP PLEASE - OpiumSlave - 06-22-2011
So now the question is, is a refund possible? :/
RE: Amnesia won't work :( HELP PLEASE - plutomaniac - 06-22-2011
(06-22-2011, 12:08 AM)OpiumSlave Wrote: So now the question is, is a refund possible? :/
for that you have to ask Jens or Thomas, the main creators of FG. Their profiles:
http://www.frictionalgames.com/forum/user-1.html - Jens
http://www.frictionalgames.com/forum/user-4.html - Thomas
RE: Amnesia won't work :( HELP PLEASE - jonnycat123 - 12-09-2011
(06-21-2011, 09:46 PM)plutomaniac Wrote: Attach here the file HPL.log found under Documents\Amnesia\Main folder. Also, aswer these please:Hello.
1) Is it a desktop or a laptop? If not custom made desktop, what model?
2) What operating system do you have?
3) What graphics card do you have?
4) Have checked the support topic first?
I have been trying to download Amnesia: The dark desent but whenever i attempt to launch the game i have the same problem. I have a notebook and all of my drivers are up to date. Any help you have to offer would be greatly appreciated.
RE: Amnesia won't work :( HELP PLEASE - jens - 12-09-2011
Answer the questions you just quoted and also upload the hpl.log file from My Documents/Amnesia/Main/