CRASH BEFORE I EVEN GET IT TO RUN

[djcandypop]

Hi, i purchased the game through Amazon, (for the hard copy, just in case. So yes, CD and all)

I have a Sony VAIO, and I have other games on here like The Sims 3 series stuff, and the entire Amnesia game is downloaded, but it closes before anything shows up, and a pop up box shows up and says:

!!!GAME CRASHED!!! READ THIS:

Something is wroooooong!

If all fails go to http://support.frictionalgame.com/ for more info


"Exception Reason"
Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module <UNKNOWN> at 0023:00000000



I've attached a screen grab of the pop up.




what does it mean? Do I need a game card or something? Im not necessarily perfectly computer smart, so if you know how to fix this, please use clear instructions, with no huge, threatening words(:

I hope you can help me !