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No Solution??? App store release.
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dethklok Offline
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Joined: Apr 2012
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Post: #1
Not Solved No Solution??? App store release.

Good day. I am writing in regards to the current app store release version of Amnesia. Approx. a month ago a lot of people including myself have been having freeze issues with the game. Since this had been happening you have updated the status to "researching a crash issue with the intel hd 3000" Changing it to to "Nvidia or radeon graphics card required." Most recently to "ATI/AMD or NVIDIA graphics, no other card supported"!! I searched the forums to see if there is any help with this issue, also by posting the error logs and no response from anyone. What about all those that purchased this game and can't play it? I feel this is an extremely unprofessional way to handle an issue that so many people are having. By simply looking over it? Not offering a refund? Simply changing graphics card supported in the update status? This should have been fine tuned before it was released. I think there would be a lot more negative reviews on the app store if the ability to review wasn't taken away... This is a brand new computer, with up to date drivers. It has no issue with any other 3d applications. That alone does not suggest driver being the issue. Some sort of resolve would be appreciated as the game does have great potential. Also the whole "run in window mode" to temp. fix the issue, does NOT work. You can't even run this game in window mode on a mac, maybe in windows. A speedy response would be great. TY.
04-26-2012 06:14 PM
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Traggey Offline
Scientist of Art

Posts: 2,722
Joined: Feb 2012
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Post: #2
Not Solved RE: No Solution??? App store release.

It it's something caused by the graphics card updates it's not FG's fault at all, and I'm sure they're looking in to it.

04-26-2012 06:28 PM
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plutomaniac Offline
Super Moderator

Posts: 6,015
Joined: May 2011
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Post: #3
Not Solved RE: No Solution??? App store release.

This is the Windows forum btw. Moved to AMTS

[Image: L72ChX.png]
(This post was last modified: 04-26-2012 06:31 PM by plutomaniac.)
04-26-2012 06:30 PM
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dethklok Offline
Junior Member

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Joined: Apr 2012
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Post: #4
Not Solved RE: No Solution??? App store release.

Have to disagree with you there... Why is it then all other 3d apps (including those from the app store), work perfectly fine?
04-26-2012 07:12 PM
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jens Offline
Frictional Games

Posts: 3,584
Joined: Apr 2006
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Post: #5
Not Solved RE: No Solution??? App store release.

So far everything indicates that it is a driver issue and that we can not do anything to fix it (except wait for driver updates, that unfortunately as we know most of the time only comes with OS updates), so to make sure to other people purchase the game the requierments have been updated.

If you are having problems running the game, contact Apple support to get a refund.
04-27-2012 06:56 AM
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dethklok Offline
Junior Member

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Joined: Apr 2012
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Post: #6
Not Solved RE: No Solution??? App store release.

Ah well, that is unfortunate, hopefully it is updated. Thanks for checking on the issue.
04-27-2012 07:17 AM
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Urkle Offline
FG - Associate

Posts: 1,172
Joined: Jul 2006
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Post: #7
Not Solved RE: No Solution??? App store release.

The intel cards have never been officially supported (see http://amnesiagame.com/#buy ). And only in Mac OS X Lion did the Intel HD 3000 card even gain support for OpenGL 2.1 which is the minimum required to play the game.

Now, how long did you play the game before it crashed? And did it crash just the game? or the entire system? What type of mac are you running (Air, macbook pro, imac, etc..).. I've been testing locally on a Macbook Air w/ an Intel HD 3000 card running 10.7.3 and it has been running w/o issue thus far.

Developing away on one of
Multiple Macs running 10.6, 10.7, 10.8, and 10.9.
Linux, 8-core AMD, 8GB RAM, Fedora 18, nVidia 450 1GB
05-03-2012 05:07 PM
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dethklok Offline
Junior Member

Posts: 5
Joined: Apr 2012
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Post: #8
Not Solved RE: No Solution??? App store release.

(05-03-2012 05:07 PM)Urkle Wrote:  The intel cards have never been officially supported (see http://amnesiagame.com/#buy ). And only in Mac OS X Lion did the Intel HD 3000 card even gain support for OpenGL 2.1 which is the minimum required to play the game.

Now, how long did you play the game before it crashed? And did it crash just the game? or the entire system? What type of mac are you running (Air, macbook pro, imac, etc..).. I've been testing locally on a Macbook Air w/ an Intel HD 3000 card running 10.7.3 and it has been running w/o issue thus far.
Can run the game approx. 10 minutes before it freezes up. It only locks the game up, doesn't lock up the system. After force quitting the application the computer runs fine. System: Macbook Pro 13,intel core i5 processor, 4gb 1333 MHz ddr3, 10.7.3 and of course the fantastic intel HD 3000. Also, I posted the error log in dutch's original post. Your absolutely right about the overheating, it gets extremely hot before crash. Also, i've ran it on medium to lowest settings with continued issue.
(This post was last modified: 05-06-2012 07:22 PM by dethklok.)
05-06-2012 07:19 PM
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