[split] Screen goes black

[conbutts]

8. Screen goes black on game launch

Hi, I have just purchased Amnesia from steam and the screen goes black as soon as the game is about to start. ie after i set up a game profile. Im using windows 7 64bit with an ati radeon 5870 card with the latest drivers. I've tried to adjust the screen resolution but to no avail and also turned off my firewall as requested but still have the same problem. Any suggestions as to getting it to work or even how to go about getting a refund?

regards

[Thomas]

Post hpl.log found in "My documents/Amneisa/Main"

[sagdashin]

Run the game as admin

[conbutts]

Post hpl.log found in "My documents/Amneisa/Main"

Hi Thomas, i would also like to add that when the screen goes black the music continues to play in the backround.


Version 1.10
-------- THE HPL ENGINE LOG ------------
Engine build ID 20100818114615

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1600x1200 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos-1x-1)
Setting video mode: 1600 x 1200 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: ATI Technologies Inc.
Renderer: ATI Radeon HD 5800 Series
Version: 4.0.10317 Compatibility Profile Context
Max texture image units: 16
Max texture coord units: 16
Max user clip planes: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 4.00
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 1
OGL ATIFragmentShader: 1
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (ASUS Xonar DX Audio Device)(OpenAL default)
1. Generic Software on S/PDIF Pass-through Device (ASUS Xonar DX Audio Device)
2. Generic Software on Digital Output (SoundMAX Integrated Digital HD Audio)
3. Generic Software on SPDIF Interface (SoundMAX Integrated Digital HD Audio)
4. Generic Software on Speakers (SoundMAX Integrated Digital HD Audio)
Trying to open device 'Generic Software on Speakers (ASUS Xonar DX Audio Device)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Game Running
--------------------------------------------------------

---

Run the game as admin

I am..

[conbutts]

bump...

Still having no luck. Feeling robbed!!

[jens]

Hmm, I'm sure I have seen this before:
Version: 4.0.10317 Compatibility Profile Context

Are you running in some sort of compatibility mode with the graphics card? That might be the cause.

Also, have you tried running the game in window mode instead, to see if it works then.

[conbutts]

Hmm, I'm sure I have seen this before:
Version: 4.0.10317 Compatibility Profile Context

Are you running in some sort of compatibility mode with the graphics card? That might be the cause.

Also, have you tried running the game in window mode instead, to see if it works then.

I checked if im running it in any sort of compatibility mode and it appears that im not.


I tried to run in windowed mode and got the following message

---

[jens]

Have you tried to re-install the game? Can you try to install the game to another location, it might be that the search path to the game has some strange character or it very long in a way that the game does not like.

[conbutts]

Have you tried to re-install the game? Can you try to install the game to another location, it might be that the search path to the game has some strange character or it very long in a way that the game does not like.

Yes, I have re-installed it already. Im using steam, does it not install it to the steam folder by default or can i select a different location?

[jens]

Don't think so. Ah, re-read your original post. There must be a permission problem or something else strange going on as it must be that it can not save the files for the profile and therefor crashes.

As you have the hpl.log file the Amnesia/Main folder got created, but for some reason it might fail making the folder for the profile. Perhaps check so that permissions are correct for Amnesia and the Main folder, if they are, then maybe you could try to create a new folder on your on say myuser, so Amnesia/Main/myuser/ then in Amnesia when making a new profile, call it myuser.