Frictional Games Forum (read-only) - Crashing issue with Amnesia

I got my copy of Amnesia during the summer sale this past week hoping to replay the main story. After i installed the game, i launched it and played it on high graphics settings for about 25 minutes before the game just froze up and crashed. I got the message "Amnesia.exe. has stopped working" Message and had to close the game. The weird thing is that I had previously played the game on my computer years ago and never had this problem. I tired playing on a lower graphics setting and got the same result as before. I've uninstalled abd reinstalled the game but nothing has helped. Any idea what could be wrong with the game or my computer?

Post the hpl.log file as requested in the troubleshooting guides.

(07-19-2013, 07:44 AM)jens Wrote: [ -> ]Post the hpl.log file as requested in the troubleshooting guides.

i'm sorry, but i can't seem to find any .log file in the game files

(07-19-2013, 08:28 PM)JustinGuerra2252 Wrote: [ -> ]
(07-19-2013, 07:44 AM)jens Wrote: [ -> ]Post the hpl.log file as requested in the troubleshooting guides.

i'm sorry, but i can't seem to find any .log file in the game files

NEVERMIND. FOUND IT.

Version 1.20
-------- THE HPL ENGINE LOG ------------
Engine build ID 20101021192547

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1920x1080 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' pos Sad

-1x-1)
Setting video mode: 1920 x 1080 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: ATI Technologies Inc.
Renderer: ATI Radeon HD 4800 Series
Version: 3.3.11653 Compatibility Profile Context
Max texture image units: 16
Max texture coord units: 16
Max user clip planes: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 3.30
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 1
OGL ATIFragmentShader: 1
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (High Definition Audio Device)(OpenAL default)
1. Generic Software on Digital Audio (HDMI) (High Definition Audio Device)
Trying to open device 'Generic Software on Speakers (High Definition Audio Device)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 1845 ms
Entities: 702 ms
Compilation: 0 ms
Total: 2586 ms
Meshes created: 26
Bodies created: 5
-------- Loading complete ---------
Setting profile: 'IHopeThisWasWorth$5' Path: 'C:\Users\Admin\Documents/Amnesia/Main/IHopeThisWasWorth$5/'
Saving main config.
Saving user config.
-------- BEGIN LOAD FROM C:\Users\Admin\Documents/Amnesia/Main/IHopeThisWasWorth$5/AutoSave_Distillery_2013_7_18_18_42_3_0.sav ---------
LOADING SAVE GAME!
-------- Loading map '06_distillery.map' ---------
Cache Loading: 3106 ms
Entities: 2451 ms
Compilation: 26 ms
Total: 6193 ms
Meshes created: 272
Bodies created: 98
-------- Loading complete ---------
WARNING: Could not find player start node ''
ERROR: StartPos '' does not exist!
-------- END LOAD ---------
ERROR: Couldn't create SoundEntity 'step_walk_generic_hard.snt'
ERROR: Couldn't create SoundEntity 'step_walk_generic_hard.snt'
ERROR: Couldn't create SoundEntity 'step_walk_generic_hard.snt'
ERROR: Couldn't create SoundEntity 'step_walk_generic_hard.snt'
ERROR: Couldn't create SoundEntity 'step_walk_generic_hard.snt'
-------- Loading map '07_archives_cellar.map' ---------
Cache Loading: 1229 ms
Entities: 4027 ms
Compilation: 17 ms
Total: 5402 ms
Meshes created: 92
Bodies created: 37
-------- Loading complete ---------
ERROR: Couldn't create SoundEntity 'ater_lurker_hunt.snt'
WARNING: Couldn't preload sound entity 'ater_lurker_hunt'
-------- BEGIN SAVE TO: C:\Users\Admin\Documents/Amnesia/Main/IHopeThisWasWorth$5/AutoSave_ArchivesCellar_2013_7_19_14_1_52_0.sav ---------
-------- END SAVE ---------

Try updating video drivers. Also, try this

(07-20-2013, 01:09 AM)TheBlastPassage Wrote: [ -> ]Try updating video drivers. Also, try this

Tried that out and everything went fine, but to update the situation, i turned on Vsync and for some reason it fixed the crashing issue. i played the game for about 30 min without a crash. It also fixed some of the screen tearing I've been having. Would've turning on the Vsync really fixed the crashing issue?

(07-20-2013, 02:23 AM)JustinGuerra2252 Wrote: [ -> ]Would've turning on the Vsync really fixed the crashing issue?

If turning vsync off again causes the game to crash, then, likely, yes. (related http://www.frictionalgames.com/forum/thread-3754.html Problem E)

(07-20-2013, 03:08 AM)Your Computer Wrote: [ -> ]
(07-20-2013, 02:23 AM)JustinGuerra2252 Wrote: [ -> ]Would've turning on the Vsync really fixed the crashing issue?

If turning vsync off again causes the game to crash, then, likely, yes. (related http://www.frictionalgames.com/forum/thread-3754.html Problem E)

I must've over looked that section, but thanks! That might've been the problem.