I got the Black Box error, and followed the directions to the hpl file and saw that I needed to update my driver. Tried that, and the AMD Display Driver failed to update. Can't figure out why. If you have any suggestions, I would greatly appreciate them.
hpl file is attached.
Thanks.
What graphics card do you have and what operating system. Also 32-bit or 64-bit?
Windows 8 - 64-bit
and AMD Radeon HD 4500 I think.
I used the link you sent me, but had the same problem. This is what the log said:
AMD Display Driver
Final Status: Fail
Version of Item: 8.970.100.7000
Size: 90 Mbytes
Everything else installed fine, but it still doesn't work.
You can try a clean reinstallation of drivers after removing the microsoft ones. Download
DDU and the
driver I linked above.
Follow
THIS guide after step 2 (search google on how to enter Safe Mode in Windows 8, not the same as Windows 7 or earlier).