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Please check the troubleshooting guides before posting! - Printable Version

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+-- Forum: Technical Support (https://www.frictionalgames.com/forum/forum-57.html)
+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Please check the troubleshooting guides before posting! (/thread-18451.html)

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Please check the troubleshooting guides before posting! - Supertails5 - 09-22-2012

I need help! with amnesia here the problem
Sad


Exception Reason

Amnesia.eve caused an EXCEPTION_BREAKPOINT in module igdev32.dll
At 0023:036BF575, dex processAttach()+0037 byte(s)

Stack Trace

0023:036BF575 igdev32.dll, devProcessAttach()+0037 byte(s)


i have window 7 home premium i update my driver Please help me! Sad


RE: Please check the troubleshooting guides before posting! - Robby - 09-22-2012

Please post the hpl.log from My Documents/Amnesia

Also list your PC's specs.


RE: Please check the troubleshooting guides before posting! - Supertails5 - 09-22-2012

How do i do that?

I have ASUS Graphic is Mobile Intel® 4 Series Express Chipset Family

ignore the second comment
here the hpl


Version 1.20 - s26ADEE0-539
-------- THE HPL ENGINE LOG ------------
Engine build ID 20101021192547

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1024x768 bpp:32 fs:0 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' posSad-1x-1)
Setting video mode: 1024 x 768 - 32 bpp

and here from the launcher


------- THE HPL ENGINE LOG ------------
Engine build ID 20100819012504

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (VIA High Definition Audio)(OpenAL default)
Trying to open device 'Generic Software on Speakers (VIA High Definition Audio)'... Success!
Number of mono sources: 32
Streaming setup: 2 Buffers x 524288 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
-------------------------------------------------------


RE: Please check the troubleshooting guides before posting! - Robby - 09-22-2012

I'm afraid that card is incapable of running the game.

It is not up for the task of gaming. You'll need a better card for that.


RE: Please check the troubleshooting guides before posting! - Supertails5 - 09-22-2012

so you mean i need to get a another graphic card?


RE: Please check the troubleshooting guides before posting! - Robby - 09-22-2012

One that supports the game, yes.

Make sure that graphics card supports at least 2.1.


RE: Please check the troubleshooting guides before posting! - Supertails5 - 09-22-2012

alright i will try to find it


RE: Please check the troubleshooting guides before posting! - Robby - 09-22-2012

You may also need to make sure the motherboard supports the GPU that you're going to buy. If you're not sure, you can post the name of the motherboard here. I think DxDiag can help there.


RE: Please check the troubleshooting guides before posting! - Supertails5 - 09-22-2012

what is a motherboard can you post a picture?


RE: Please check the troubleshooting guides before posting! - Robby - 09-22-2012

It seems you don't have much knowledge on PC's.

[Image: otherboard.jpg]


^ is a motherboard. Inside your PC.