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+-- Forum: Technical Support (https://www.frictionalgames.com/forum/forum-57.html)
+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Frictional games shelf: Unable to retrieve order number to redownload (/thread-30359.html)
Frictional games shelf: Unable to retrieve order number to redownload - Tuuka - 08-08-2015
Hello,
I apologise if this query isn't necessarily appropriate for this thread; however I am completely unable to find a solution through any other means.
I am currently unable to log into the frictional games shelf and download products as I am no longer in possession of my order number for Amnesia: The dark descent. I have used the 'email order history' service on esselerate numerous times each day over a week with no email received.
I have looked into esselerate's support for the service, but they have no contact information by which I can seek help.
I would really appreciate any help from frictional games regarding this as I am very disappointed that I am unable to download the games I have purchased.
Thanks and best wishes,
Tuuka
RE: Frictional games shelf: Unable to retrieve order number to redownload - jens - 08-10-2015
There is no order for your email adress (assuming it is the same as here on the forum). You'll need the correct email address and/or receipt to be able to re-download the game.