Please check the troubleshooting guides before posting! - Printable Version +- Frictional Games Forum (read-only) (https://www.frictionalgames.com/forum) +-- Forum: Technical Support (https://www.frictionalgames.com/forum/forum-57.html) +--- Forum: Technical Support - SOMA (https://www.frictionalgames.com/forum/forum-74.html) +--- Thread: Please check the troubleshooting guides before posting! (/thread-30971.html) |
Please check the troubleshooting guides before posting! - spevp - 09-27-2015 AMD Radeon HD 7700 Series AMD Phenom II X4 3.4Ghz Windows 8 4 gb Ram When I boot the game sometimes it stays on a black screen and crashes. The other majority of the time I see a broken screen with a red loading bar at the bottom. The screen looks like the main menu from streams I've watched of the game, but the titles are broken and the only thing I can read is "initializing". When the red bar completes loading that is usually when my game crashes. Updated drivers. Verified game integrity through Steam x2. Reinstalled. Tried disabling all other running programs. Tried running as admin. Tried running in beta. hpl.log Loading data from cloud storage -------------------------------------------------------- Files on steam cloud: No could files found! Time: 0 -------------------------------------------------------- Version 1.02 -------- THE HPL ENGINE LOG ------------ Creating Engine Modules -------------------------------------------------------- Creating job manager with 0 threads and 1024 jobs Creating graphics module Creating system module Creating resource module Creating input module Creating sound module Creating physics module Creating ai module Creating gui module Creating generate module Creating haptic module Creating scene module Creating script module Creating lipsync module -------------------------------------------------------- Initializing Resources Module -------------------------------------------------------- Creating loader handlers Creating resource managers Adding loaders to handlers -------------------------------------------------------- Initializing Graphics Module -------------------------------------------------------- Init lowlevel graphics: -1x-1 bpp:32 rr: 60 fs:0 ms:0 driver: 0 cap:'SOMA Loading...' pos:(-1x-1) Available drivers: (0) - 'windows' (1) - 'dummy' Creating window: (-1,-1) 1440 x 900 - 32 bpp flags: 3 Setting display mode: 1440 x 900 - 32 bpp 60 hz Init Glew...OK Setting up OpenGL Vendor: ATI Technologies Inc. Renderer: AMD Radeon HD 7700 Series Version: 4.5.13399 Compatibility Profile Context 15.200.1062.1003 Max texture image units: 32 Max texture coord units: 16 Max texture buffer size: 268435456 Max texture array slices: 2048 Max user clip planes: 8 Two sided stencil: 1 Vertex Buffer Object: 1 Anisotropic filtering: 1 Max Anisotropic degree: 16 Multisampling: 1 Texture compression: 1 Texture compression S3TC: 1 Texture compression 3DC: 1 Texture sRGB: 1 Geometry Instancing: 1 Auto generate MipMaps: 1 Render to texture: 1 Max draw buffers: 8 Max color render targets: 8 Packed depth-stencil: 1 Texture float: 1 GLSL Version: 4.40 ShaderModel 2: 1 ShaderModel 3: 1 ShaderModel 4: 1 Max vertex uniforms: 16384 Max fragment uniforms: 16384 OGL ATIFragmentShader: 1 Tesselation: 1 MultiBindTex: 1 Initializing DevIL Vendor String: Abysmal Software Version String: Developer's Image Library (DevIL) 1.7.8 Version Number: 178 Adding engine materials Adding engine post effects -------------------------------------------------------- Initializing Sound Module -------------------------------------------------------- Initializing FMOD. -------------------------------------------------------- Initializing Game Module -------------------------------------------------------- Adding engine updates -------------------------------------------------------- User Initialization -------------------------------------------------------- -------------------------------------------------------- Game Running -------------------------------------------------------- Loading keybinds - file version:0 New default keybindings detected - trashing old keybindings. Loading keybinds - file version:5 RE: Please check the troubleshooting guides before posting! - Guest - 09-27-2015 Similar situation: Hi, I'm having similar problems of not being able to start up the game. All I got was blank screen for 10-20 seconds, then the error message reads: "Soma.exe has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available." But that's all I got. I'm using boot camp mac, with windows 7 installed. 64-bit Intel Core Duo CPU, E7600 @ 3.06GHz. Graph Card Ati radeon hd 4670. Please Help. RE: Please check the troubleshooting guides before posting! - Thomas - 09-28-2015 Everything looks correct. Go to My Documents/My Games/SOMA/Main and open [steamid]_user_settings.cfg in a text editor. Change FullScreen="true" to FullScreen="false" See if that helps. RE: Please check the troubleshooting guides before posting! - Guest - 10-02-2015 [steamid]_user_settings.cfg is not a file on my computer. Of course I used my personal steam ID. The only things in /Main are _110000103DED3C0, Default, hlp.log, and hpl_update.log. There is a file in my steam location for SOMA thats called default_user_settings.cfg but that file has no option for fullscreen or windowed. I've verified my files, so I have no idea how to obtain the .cfg file you speak of. RE: Please check the troubleshooting guides before posting! - Mudbill - 10-02-2015 That file should be generated as you save the settings in the game. Simply starting it should suffice. Though, since you are crashing as you start it, it might fail to create it. PS: The "glitchy" loading screen is intentional. |