Crash when entering chemical labs (Black Plague) - Printable Version +- Frictional Games Forum (read-only) (https://www.frictionalgames.com/forum) +-- Forum: Technical Support (https://www.frictionalgames.com/forum/forum-57.html) +--- Forum: Technical Support - Penumbra Series (https://www.frictionalgames.com/forum/forum-22.html) +--- Thread: Crash when entering chemical labs (Black Plague) (/thread-3457.html) |
Crash when entering chemical labs (Black Plague) - Hoky - 05-31-2010 So I unlocked the chemical labs door using the computer in the research lab. I leave and go to the chemical labs door. When I click on the door to enter, it switches to the loading screen. After a few moments, I'm kicked back to the desktop. The client shows its Black Box dialogue and it says the following: "Penumbra.exe caused an EXCEPTION_ACCESS_VIOLATION in module Penumbra.exe at 0023:00502B05". FYI, this version of Black Plague was purchased and downloaded from the online store. So from what I've read it should already have the latest patch. This occurs EVERY single time I attempt to go into the chemical labs, regardless of my settings. Here are my specs: OS: Windows 7 Ultimate CPU: Core 2 Quad 2.4ghz RAM: 4gigs DDR3 Graphics card: Nvidia Geforce GTX 260 Sound card: Sound Blaster Audigy 2 ZS Thanks in advance for your help! (As of 6/2/2010) On the suggestion of a friend, I tried changing the compatibility setting on the executable to Windows XP SP3 and Windows Vista. The issue still occurred. I also tried deleting the default_settings.cfg file. That didn't fix it either. RE: Crash when entering chemical labs (Black Plague) - Hoky - 06-05-2010 Bump. Still waiting for an answer. (My apologies if this seems rude.) RE: Crash when entering chemical labs (Black Plague) - jens - 06-05-2010 I think that the only solution is to replay from a saved game from before you entered the chemical labs the first time. You can also go to My Documents/Penumbra/Black Plague/ and take the hpl.log and upload it here, it might provide some more info. RE: Crash when entering chemical labs (Black Plague) - Hoky - 06-05-2010 I've unfortunately tried playing from an earlier saved game and the crash still occurred. Here's the hpl.log file that you suggested I upload. Thanks. Actaully, I solved the issue. I read that log file that you told me to upload and it looked like it wasn't able to read certain files. I figured that could be due to some problem when I installed the game... So I went ahead and reinstalled the game. And voila, it now works. |