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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: amnesia won't start : crash (/thread-36322.html)
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amnesia won't start : crash - PinkBaphomet - 01-10-2016
Hey,I'm trying to play Amnesia The Dark Descend, and I've bought it on Steam today,but at Startup it crashed...
"BlackBox
!!!GAME CRASHED!!! READ THIS:
Something is wroooooong!
Tf it fails go to...
Exeption Reason :
Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module <UNKNOWN> at 0023: 00000000"
What I'm supposed to do ?...
My processor is okay, everything in my pc is okay, so I don't know..
Help me pls
RE: amnesia won't start : crash - DARIUSH2001 - 01-10-2016
Try to do a steam integrity check. It solves a lot of issues. If it doesn't work, tell me your graphics card model, processor model and the amount of RAM and we may be able to solve the problem.
RE: amnesia won't start : crash - PinkBaphomet - 01-10-2016
How does it works to do a "steam integrity check" ? Sorry I'm french and I've never do that before
EDIT : I've deleted it and now I'm re-download it
RE: amnesia won't start : crash - DARIUSH2001 - 01-10-2016
To do a steam integrity check, you left click Amnesia: The Dark Descent from your Library > Properties > Local Files > Verify Integrity of the Game Cache. Can you also post your PC specs?
RE: amnesia won't start : crash - PinkBaphomet - 01-10-2016
Processor pentium® Dual COre CPU
T4200 @ 2.00GHz 2.00GHz
Memory : 4 GO
Exploitation system 32bits
RE: amnesia won't start : crash - DARIUSH2001 - 01-10-2016
Ok, processor and RAM are ok. Now tell me your video card model.
RE: amnesia won't start : crash - PinkBaphomet - 01-10-2016
Mobile Inter® 4 Series Express Chipset Family
RE: amnesia won't start : crash - DARIUSH2001 - 01-10-2016
So, it's an Intel Mobile card. This video card is an integrated one and it's not supported by the game itself. However, the problem may be solved with a driver update. Go to http://www.intel.com/content/www/us/en/support/detect.html?wapkw=driver and download Intel® Driver Update Utility. Install it and then open it and let it scan your PC for drivers. Once it has finished, click on 'Update All' or something like this. The program will start upgrading your drivers to their latest versions, including your video card driver. After the download finishes, press on install so you'll actually install those drivers. After it has finished, restart your PC and try starting Amnesia.
RE: amnesia won't start : crash - PinkBaphomet - 01-10-2016
I'll try tomorrow thx man I'll give you some news
RE: amnesia won't start : crash - DARIUSH2001 - 01-10-2016
Ok. I already told you what to do. Just look up.