How to get a refund - Now not required thanks to Pluto

[Diz]

Hiya!

I hope you somehow get to run the installer and the game, since Jens did mention that the game might work on Windows XP although not supported. Do you have Service Pack 3 installed? If not, the first thing you should try doing is installing that. Windows XP with Service Pack 3 is still mad old, but not as stone age as with Service Pack 2, 1 or no Service Packs at all.

You can find out what Service Pack you have installed by right-clicking My Computer and clicking Properties, as illustrated in the picture hiding in the Spoiler tag. Look on the left window, under the text that says System. If it does not mention Service Pack, it means you have none installed.

Spoiler below!

That aside, you should never expect new games and programs to run on Windows XP. The system has been dying for several years, originally supposed to be officially announced dead long ago, and since Windows Vista is built from the very ground up, it is not worth it for developers to spend time and resources to ensure that their game can run on an old system which Microsoft is soon no longer supporting (decent level of support has ended ages ago as well).

You could try asking for a refund, but if you plan to continue playing games, you will eventually have to move on to a modern operating system. What came after Windows XP was Windows Vista, and these days you won't even be able to buy a set-up computer with Windows 7 in (at least the majority) of the physical stores anymore, it is all about Windows 8 now.

I hope you get to run the installer somehow. Best of luck!