problem - "No such purchase, please try again".

[billms]

Hi - My son is very anxious to play amnesia. We purchased the game and have been trying to download it for two days. We keep getting the message above - though we've double and triple checked the email and order number. Any advice?

I've noticed that there was another user with the same problem and jens fixed it so I pm'ed him. However, he hasn't responded and in the hopes of not having my son drive me stark raving mad by nagging I thought I would post here and see if anybody knew the appropriate magic.

Thanks much.