"The Guru Myth"

[Adrianis]

Too important to let it fall through the depths? I can't think of anyone, not a developer nor user nor enthusiast who would ever actually believe in what that guy says is the 'guru myth'. It seems so obvious that its not really worth repeating, let alone writing an article like that about, let alone declaring it an 'industry wide problem'.

People ask stupid questions, not out of a belief that some master of tech magic will solve the issue, its just a stupid question. That article harks of someone who wants to invent a myth so that they can debunk it and look all the smarter for it.

"Softwares biggest obstacle"? Nah, I call bullshit on that, sorry. Software's biggest obstacle is designers who don't have a love for their target market, who don't consult users as part of the process of design. Hell, the rise of closed environment systems like Apple's platforms is a far bigger obstacle to Software than this 'myth'.

People who do ask questions like that simply havn't considered the support side of software, they havnt helped someone else before so they don't know whats required in order to answer the question, you just need to point out to them why including error messages is important, not write articles about the downfall of an industry