Before you pre-order...

[Romulator]

The only information the developer must provide as a necessity is the minimum system requirements. If a user does not meet them, and the game does not run correctly, it's a problem on the user's end. Hence, for example, people buying the game while having an Intel HD card - it will simply render games in the past practically unplayable.

The entire forum is a Technical Support area. Hardware is not my speciality (despite me just relaying information from the Troubleshooting Guide every now and then), but missing file errors, development support and full conversion edits are - which is, in simple, errors at the user's scope. The user causes these errors some how.

But that last point Dubz above me pointed out is the epitomal troubleshooting error: user error.