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Amnesia random crashes on Surface Pro 2
polarift Offline
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Joined: Dec 2013
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#1
Solved: 8 Years, 1 Month ago Amnesia random crashes on Surface Pro 2

I have amnesia installed via steam and have looked at the trouble shooting guides and tried everything having to do with crashes that were mentioned in the Troubleshooting guides but the crash still persists, I am using a Microsoft Surface Pro 2 256 GB with 8 GB RAM and amnesia seems to run alright for the most part but its just the loading screens, whenever i trigger a door which loads a new room or an event that loads a new map it crashes, and no not every time, theirs no consistency to these crashes, sometimes i can play for a very long time while passing through several maps and loading screens without triggering a single crash and other times the crash occurs almost every other door, they even occur sometimes when i save and quit. its also worth noting that i have played through amnesia several times and the no the same doors dont cause crashes its always a random door or loading screen. i checked the minimum requirement for Amnesia and my Surface Pro 2 meets them and actually also meets the maximum requirements for Amnesia, even so i still attempted playing on lowest possible settings but the crashes still occur, so im really puzzled to why these crashes occur. as i mentioned before i did check the trouble shooting guide and attempted and tried all the suggestions to get around the crashes yet they still happen. i have no idea why since amnesia runs perfectly well and crash free on my iMac. its also worth mentioning that Amnesia is the only game that has crashing problems, i can play all other games including skyrim without a single problem. I have an Intel HD graphics card which is supported and version 4.2.0 which should mean i should be able to run amnesia with no problem yet the crashes still occur. so if someone could help me fix this than that would be great thanks! heres the crash log i saved if it helps any:
(This post was last modified: 12-30-2013, 02:54 AM by polarift.)
12-29-2013, 01:13 AM
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Romulator Offline
Not Tech Support ;-)

Posts: 3,628
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Joined: Jan 2013
Reputation: 195
#2
Solved: 8 Years, 1 Month ago RE: Amnesia random crashes on Surface Pro 2

Could you attach your hpl.log file. It helps get an understanding of your system better than a crash log and could probably assist in finding your problem. It is located at C:\Users\<user>\My Documents\Amnesia\

Discord: Romulator#0001
[Image: 3f6f01a904.png]
12-29-2013, 02:09 AM
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polarift Offline
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Posts: 3
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Joined: Dec 2013
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#3
Solved: 8 Years, 1 Month ago RE: Amnesia random crashes on Surface Pro 2

oh, alright i found my Hpl.log file and copied its contents, hopefully the text can compensate for the fact that i dont exactly know how to attach the file Tongue heres the text:

Spoiler below!
Version 1.20
-------- THE HPL ENGINE LOG ------------
Engine build ID 20101021192547

Creating Engine Modules
--------------------------------------------------------
Creating graphics module
Creating system module
Creating resource module
Creating input module
Creating sound module
Creating physics module
Creating ai module
Creating gui module
Creating generate module
Creating haptic module
Creating scene module
--------------------------------------------------------

Initializing Resources Module
--------------------------------------------------------
Creating loader handlers
Creating resource managers
Adding loaders to handlers
--------------------------------------------------------

Initializing Graphics Module
--------------------------------------------------------
Init lowlevel graphics: 1920x1080 bpp:32 fs:1 ms:0 gpufmt:2 cap:'Amnesia - The Dark Descent - Loading...' posSad-1x-1)
Setting video mode: 1920 x 1080 - 32 bpp
Init Glew...OK
Setting up OpenGL
Vendor: Intel
Renderer: Intel® HD Graphics 4400
Version: 4.2.0 - Build 10.18.10.3262
Max texture image units: 16
Max texture coord units: 8
Max user clip planes: 8
Two sided stencil: 1
Vertex Buffer Object: 1
Anisotropic filtering: 1
Max Anisotropic degree: 16
Multisampling: 1
Texture compression: 1
Texture compression S3TC: 1
Auto generate MipMaps: 1
Render to texture: 1
Max draw buffers: 8
Max color render targets: 8
Packed depth-stencil: 1
Texture float: 1
GLSL Version: 4.20 - Build 10.18.10.3262
ShaderModel 2: 1
ShaderModel 3: 1
ShaderModel 4: 1
OGL ATIFragmentShader: 0
ATTENTION: System does not support const arrays in glsl!
Setting up G-Bugger: type: 0 texturenum: 3
Adding engine materials
Initializing DevIL
Vendor String: Abysmal Software
Version String: Developer's Image Library (DevIL) 1.6.8pre Aug 12 2006
Version Number: 168
Adding engine post effects
--------------------------------------------------------

Initializing Sound Module
--------------------------------------------------------
Initializing OpenAL
Available OpenAL devices:
0. Generic Software on Speakers (Realtek High Definition Audio)(OpenAL default)
Trying to open device 'Generic Software on Speakers (Realtek High Definition Audio)'... Success!
Number of mono sources: 32
Streaming setup: 4 Buffers x 262144 bytes each
--------------------------------------------------------

Initializing Game Module
--------------------------------------------------------
Adding engine updates
Initializing script functions
--------------------------------------------------------

User Initialization
--------------------------------------------------------
--------------------------------------------------------

Game Running
--------------------------------------------------------
-------- Loading map 'menu_bg.map' ---------
Cache Loading: 781 ms
Entities: 158 ms
Compilation: 1 ms
Total: 950 ms
Meshes created: 26
Bodies created: 5
-------- Loading complete ---------
Setting profile: 'Fatir' Path: 'C:\Users\Fatir\Documents/Amnesia/Main/Fatir/'
-------- BEGIN LOAD FROM C:\Users\Fatir\Documents/Amnesia/Main/Fatir/AutoSave_Chancel_2013_12_28_17_40_39_0.sav ---------
LOADING SAVE GAME!
-------- Loading map '27_torture_chancel_redux.map' ---------
Cache Loading: 1885 ms
Entities: 834 ms
Compilation: 10 ms
Total: 2853 ms
Meshes created: 131
Bodies created: 70
-------- Loading complete ---------
WARNING: Could not find player start node ''
ERROR: StartPos '' does not exist!
-------- END LOAD ---------
ERROR: Could not find light 'barrier_spotlight_2'
ERROR: Could not find light 'barrier_spotlight_2'
ERROR: Could not find light 'barrier_spotlight_2'
ERROR: Could not find light 'barrier_spotlight_2'
ERROR: Could not find light 'barrier_spotlight_2'
ERROR: Could not find light 'barrier_spotlight_2'
WARNING: Entity 'PSOrbStream_1' does not exist!
WARNING: Entity 'PSOrbStream_1' does not exist!
ERROR: Could not find light 'barrier_spotlight_weak_2'
ERROR: Could not find light 'barrier_spotlight_weak_2'
WARNING: particle system 0 in barrier_ring03_weakened_3 does not exist anymore!
WARNING: particle system 1 in barrier_ring03_weakened_3 does not exist anymore!
WARNING: particle system 2 in barrier_ring03_weakened_3 does not exist anymore!
WARNING: particle system 3 in barrier_ring03_weakened_3 does not exist anymore!
WARNING: particle system 4 in barrier_ring03_weakened_3 does not exist anymore!
WARNING: particle system 5 in barrier_ring03_weakened_3 does not exist anymore!
WARNING: particle system 0 in barrier_ring03_weakened_2 does not exist anymore!
WARNING: particle system 1 in barrier_ring03_weakened_2 does not exist anymore!
WARNING: particle system 2 in barrier_ring03_weakened_2 does not exist anymore!
WARNING: particle system 3 in barrier_ring03_weakened_2 does not exist anymore!
WARNING: particle system 4 in barrier_ring03_weakened_2 does not exist anymore!
WARNING: particle system 5 in barrier_ring03_weakened_2 does not exist anymore!
WARNING: particle system 0 in barrier_ring03_weakened_1 does not exist anymore!
WARNING: particle system 1 in barrier_ring03_weakened_1 does not exist anymore!
WARNING: particle system 2 in barrier_ring03_weakened_1 does not exist anymore!
WARNING: particle system 3 in barrier_ring03_weakened_1 does not exist anymore!
WARNING: particle system 4 in barrier_ring03_weakened_1 does not exist anymore!
WARNING: particle system 5 in barrier_ring03_weakened_1 does not exist anymore!
-------- Loading map '28_inner_sanctum.map' ---------
Cache Loading: 2147 ms
WARNING: Could not find child with unique ID 1 to attach to entity 'safety_normal_vert_1_Body_1' in 'entities/door/safety_normal_vert/safety_normal_vert_noauto.ent'
WARNING: Could not find child with unique ID 1 to attach to entity 'safety_normal_vert_2_Body_1' in 'entities/door/safety_normal_vert/safety_normal_vert_noauto.ent'
WARNING: Could not find child with unique ID 1 to attach to entity 'safety_normal_vert_3_Body_1' in 'entities/door/safety_normal_vert/safety_normal_vert_noauto.ent'
WARNING: Could not find child with unique ID 1 to attach to entity 'safety_normal_vert_4_Body_1' in 'entities/door/safety_normal_vert/safety_normal_vert_noauto.ent'
Entities: 1109 ms
Compilation: 9 ms
Total: 3353 ms
Meshes created: 117
Bodies created: 29
-------- Loading complete ---------
WARNING: Entity 'slime_entry_6_5' does not exist!
ERROR: Couldn't create SoundEntity '8_done02.snt'
WARNING: Couldn't preload sound entity '8_done02.snt'
ERROR: Couldn't create SoundEntity 'guardian_idle6.snt'
WARNING: Couldn't preload sound entity 'guardian_idle6.ogg'
ERROR: Couldn't create SoundEntity 'water_lurker_eat_rev2.snt'
WARNING: Couldn't preload sound entity 'water_lurker_eat_rev2.ogg '
ERROR: Couldn't create SoundEntity 'attack_claw_hit03.snt'
WARNING: Couldn't preload sound entity 'attack_claw_hit03.ogg '
-------- BEGIN SAVE TO: C:\Users\Fatir\Documents/Amnesia/Main/Fatir/AutoSave_InnerSanctum_2013_12_28_18_24_11_0.sav ---------
-------- END SAVE ---------
ERROR: Couldn't create SoundEntity 'stopeffect.snt'
ERROR: Cannot find sound entity 'stopeffect'
WARNING: Could not find language file entry 'CH03_DanielRamble_09'
ERROR: Could not load sound 'daniel/CH03_DanielRamble_09.ogg'
ERROR: Can't find sound 'daniel/CH03_DanielRamble_09.ogg'!
ERROR: Couldn't create SoundEntity 'stopeffect.snt'
ERROR: Cannot find sound entity 'stopeffect'
ERROR: Could not find sound entity 'slime1'
ERROR: Could not find sound entity 'slime2'
ERROR: Could not find sound entity 'slime3'
ERROR: Could not find sound entity 'slime4'
ERROR: Could not find sound entity 'slime5'
-------- Loading map '29_orb_chamber.map' ---------
Cache Loading: 2211 ms
Entities: 2408 ms
Compilation: 19 ms
Total: 4781 ms
Meshes created: 153
Bodies created: 63
-------- Loading complete ---------
ERROR: Could not find sound entity 'mono_sound1'
ERROR: Could not find sound entity 'mono_sound2'
WARNING: Entity 'monolith01_2' with type 0 and subtype -1 does not exist!
ERROR: Couldn't create SoundEntity 'water_lurker_eat_rev2.snt'
WARNING: Couldn't preload sound entity 'water_lurker_eat_rev2'
-------- BEGIN SAVE TO: C:\Users\Fatir\Documents/Amnesia/Main/Fatir/AutoSave_OrbChamber_2013_12_28_18_27_58_0.sav ---------
WARNING: particle system 0 in torch_static01_10 does not exist anymore!
WARNING: particle system 0 in torch_static01_24 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_32 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_33 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_34 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_35 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_36 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_62 does not exist anymore!
WARNING: particle system 0 in candlestick_wall_63 does not exist anymore!
WARNING: particle system 0 in chandelier_simple_4 does not exist anymore!
WARNING: particle system 1 in chandelier_simple_4 does not exist anymore!
WARNING: particle system 2 in chandelier_simple_4 does not exist anymore!
WARNING: particle system 3 in chandelier_simple_4 does not exist anymore!
WARNING: particle system 0 in chandelier_simple_5 does not exist anymore!
WARNING: particle system 1 in chandelier_simple_5 does not exist anymore!
WARNING: particle system 2 in chandelier_simple_5 does not exist anymore!
WARNING: particle system 3 in chandelier_simple_5 does not exist anymore!
WARNING: particle system 0 in chandelier_simple_6 does not exist anymore!
WARNING: particle system 1 in chandelier_simple_6 does not exist anymore!
WARNING: particle system 2 in chandelier_simple_6 does not exist anymore!
WARNING: particle system 3 in chandelier_simple_6 does not exist anymore!
-------- END SAVE ---------
WARNING: Entity 'monolith01_2' with type 0 and subtype -1 does not exist!
WARNING: Entity 'monolith01_2' with type 0 and subtype -1 does not exist!
WARNING: Entity 'monolith01_2' with type 0 and subtype -1 does not exist!
WARNING: Entity 'monolith01_2' with type 0 and subtype -1 does not exist!
WARNING: Could not find language file entry 'CH03L29_Alexander_DeathScream_01'
-------- Loading map 'menu_bg.map' ---------
(This post was last modified: 12-30-2013, 12:55 AM by plutomaniac.)
12-29-2013, 05:23 AM
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plutomaniac Offline
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Posts: 6,368
Threads: 45
Joined: May 2011
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#4
Solved: 8 Years, 1 Month ago RE: Amnesia random crashes on Surface Pro 2

http://www.frictionalgames.com/forum/thr...#pid278719
http://www.frictionalgames.com/forum/thr...#pid278819
12-30-2013, 12:56 AM
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polarift Offline
Junior Member

Posts: 3
Threads: 1
Joined: Dec 2013
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#5
Solved: 8 Years, 1 Month ago RE: Amnesia random crashes on Surface Pro 2

(12-30-2013, 12:56 AM)plutomaniac Wrote: http://www.frictionalgames.com/forum/thr...#pid278719
http://www.frictionalgames.com/forum/thr...#pid278819

Worked! fixed my crashes as far as ive played thus far, all i needed to do was update my driver and so far no crashes! already went from the start to the storage room and its flawless whereas before i would have witnessed at least one crash by that time, thanks! my hope is that they dont come back Tongue
12-30-2013, 02:53 AM
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plutomaniac Offline
Super Moderator

Posts: 6,368
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Joined: May 2011
Reputation: 183
#6
Solved: 8 Years, 1 Month ago RE: Amnesia random crashes on Surface Pro 2

Yes it seems that after some windows updates and graphics card driver updates the games run even on touchscreen devices. However, as I said before at the given links, keep in mind that Intel graphics and touchscreen devices are not officially supported.
(This post was last modified: 12-30-2013, 03:18 AM by plutomaniac.)
12-30-2013, 03:18 AM
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