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Amnesia won't work :( HELP PLEASE
OpiumSlave Offline
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#1
Solved: 8 Years, 1 Month ago Amnesia won't work :( HELP PLEASE

I'll just paste what amnesia says when I try run it:


!!!GAME CRASHED!!! READ THIS:
Something is wroooooong!
If all fails go to http://support.frictionalgames.com/ for more info




Exception Reason
Amnesia.exe caused an EXCEPTION_ACCESS_VIOLATION in module
Amnesia.exe at 001B:00000000


[ CLICK HERE TO OPEN SUPPORT WEBSITE ]


Stack Trace
001B:00000000 Amnesia.exe
001B:005C2CD7 Amnesia.exe
001B:0044005C Amnesia.exe
001B:0042ED10 Amnesia.exe

___________________________

Can anyone help? I don't want to waste $20.00
06-21-2011, 09:19 PM
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plutomaniac Offline
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#2
Solved: 8 Years, 1 Month ago RE: Amnesia won't work :( HELP PLEASE

Attach here the file HPL.log found under Documents\Amnesia\Main folder. Also, aswer these please:

1) Is it a desktop or a laptop? If not custom made desktop, what model?
2) What operating system do you have?
3) What graphics card do you have?
4) Have checked the support topic first?
(This post was last modified: 06-21-2011, 09:47 PM by plutomaniac.)
06-21-2011, 09:46 PM
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OpiumSlave Offline
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#3
Solved: 8 Years, 1 Month ago RE: Amnesia won't work :( HELP PLEASE

(06-21-2011, 09:46 PM)plutomaniac Wrote: Attach here the file HPL.log found under Documents\Amnesia\Main folder. Also, aswer these please:

1) Is it a desktop or a laptop? If not custom made desktop, what model?
2) What operating system do you have?
3) What graphics card do you have?
4) Have checked the support topic first?

I went under control panel and clicked the system icon and this is the information I got ( I don't really know alot about computer stuff like this )

Dell Computer Corporation
Dell OPIPLEX GX260
Intel®
Pentium® 4 CPU 2.26GHz
2.27 GHz, 512 MB of RAM

And it's a desktop.

06-21-2011, 10:17 PM
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plutomaniac Offline
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#4
Solved: 8 Years, 1 Month ago RE: Amnesia won't work :( HELP PLEASE

I'm almost certain that your computer is not able to play the game. It is very old. I would be 100% certain by seeing the file HPL.log found under My Documents\Amnesia\Main folder. If you don't know how to attach it just copy and paste its contents in your next reply.
06-21-2011, 10:36 PM
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OpiumSlave Offline
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#5
Solved: 8 Years, 1 Month ago RE: Amnesia won't work :( HELP PLEASE


.log   hpl.log (Size: 1.62 KB / Downloads: 251)
(06-21-2011, 10:36 PM)plutomaniac Wrote: I'm almost certain that your computer is not able to play the game. It is very old. I would be 100% certain by seeing the file HPL.log found under My Documents\Amnesia\Main folder. If you don't know how to attach it just copy and paste its contents in your next reply.

okay I attached the HPL log, took me a while to find it ( I kept going to the amnesia_tdd_1.2 file Tongue ) And thanks for your help by the way Smile
06-21-2011, 11:01 PM
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plutomaniac Offline
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#6
Solved: 8 Years, 1 Month ago RE: Amnesia won't work :( HELP PLEASE

Yes, your graphics card is very old for this game. It i using OpenGL 1.3 when the games requires at least 2.1. You need to buy a new computer in order to play games like this one.
06-21-2011, 11:07 PM
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OpiumSlave Offline
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#7
Solved: 8 Years, 1 Month ago RE: Amnesia won't work :( HELP PLEASE

So now the question is, is a refund possible? :/
06-22-2011, 12:08 AM
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plutomaniac Offline
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#8
Solved: 8 Years, 1 Month ago RE: Amnesia won't work :( HELP PLEASE

(06-22-2011, 12:08 AM)OpiumSlave Wrote: So now the question is, is a refund possible? :/

for that you have to ask Jens or Thomas, the main creators of FG. Their profiles:

http://www.frictionalgames.com/forum/user-1.html - Jens
http://www.frictionalgames.com/forum/user-4.html - Thomas
06-22-2011, 12:11 AM
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jonnycat123 Offline
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#9
Solved: 8 Years, 1 Month ago RE: Amnesia won't work :( HELP PLEASE

(06-21-2011, 09:46 PM)plutomaniac Wrote: Attach here the file HPL.log found under Documents\Amnesia\Main folder. Also, aswer these please:

1) Is it a desktop or a laptop? If not custom made desktop, what model?
2) What operating system do you have?
3) What graphics card do you have?
4) Have checked the support topic first?
Hello.
I have been trying to download Amnesia: The dark desent but whenever i attempt to launch the game i have the same problem. I have a notebook and all of my drivers are up to date. Any help you have to offer would be greatly appreciated.


12-09-2011, 04:00 AM
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jens Offline
Frictional Games

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#10
Solved: 8 Years, 1 Month ago RE: Amnesia won't work :( HELP PLEASE

Answer the questions you just quoted and also upload the hpl.log file from My Documents/Amnesia/Main/
12-09-2011, 08:58 AM
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