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We do read everything that we receive, and try to reply to each one, but due to the extensive amount of email queries we cannot guarantee it.

Technical support. For technical support, please use the contact given with your purchase, or visit the technical support section in the forum. We generally do not answer technical support questions through email.

Open positions. If you want to work for us, please see the open positions on our Career page.

Monetization permissions. You are welcome to use our games to create Let’s Play videos and similar content. Please read more about this in our FAQ (coming soon).

Refunds, returns and exchanges. All our purchases are handled through third parties, and we cannot handle those requests. Although if you bought our game through our ancient and now defunct Shelf, feel free to contact us.

Game keys. We are happy to provide game keys to journalists and other parties. Please provide an email that can be easily verified from your Twitter, Youtube or other page.

Game ideas and proposals. Please do not send us unsolicited game ideas. We have our hands full with our own ideas we want to bring to you! There are also legal reasons why we cannot accept unsolicited pitches. Unsolicited pitches will be deleted or destroyed in a safe manner.

Newsletter. Sign up for our newsletter on our Newsletter page!

FOR OFFICIAL PURPOSES ONLY
If you are not an official entity, please do not send us snail mail.

Mail:
Frictional Games AB
Box 15082
250 15 Helsingborg
Sweden

Phone: +46 708 88 52 33