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+--- Forum: Technical Support - Amnesia: The Dark Descent (https://www.frictionalgames.com/forum/forum-31.html)
+--- Thread: Amnesia the Dark Descent game crash (/thread-29482.html)
Amnesia the Dark Descent game crash - aetherred - 01-11-2015
Got the game from steam,
I get through the intro, past the gamma settings, and after continuing the game crashes.
I get this small windows error box that says:
"Amnesia.exe has stopped working."
but windows doesn't tell me what's wrong.
I have gone through the Amnesia:TDD troubleshooting guide and graphics card trouble shooting guide.
I have:
Turned off Steam overlay
turned off background applications
Updated graphics card drivers
settings on their lowest possible setting
I heard that the Intel HD GPUs family isn't compatible with this game? I have an Nvidia GeForce GTX860M dedicated graphics card and an Intel HD4600 gpu, in the settings launcher it says that my video device is the Intel HD4600 gpu, can I switch it to the GeForce GTX860M some how?
My Specifications:
Intel i5 processor
Nvidia GTX860M graphics card
12 GB RAM
Intel HD4600 gpu
any help with what could be wrong or potential fixes would be greatly appreciated
RE: Amnesia the Dark Descent game crash - plutomaniac - 01-11-2015
To use the Nvidia card:
https://www.frictionalgames.com/forum/thread-24129-post-277040.html#pid277040
RE: Amnesia the Dark Descent game crash - aetherred - 01-11-2015
(01-11-2015, 04:07 PM)plutomaniac Wrote: To use the Nvidia card:
https://www.frictionalgames.com/forum/thread-24129-post-277040.html#pid277040
The video device is now swtiched to my Nvidia Geforce card in the settings launcher, but it still crashes when I launch the game...
even if I have my Intel gpu disabled in the device manager....
I remember the first time I launched the game from steam I had to make an account for something, but the moment I created it and the game tried to proceed it crashed.
I don't know if that has anything to do with it,
but I have tried a lot of things and can't seem to get it to work...
RE: Amnesia the Dark Descent game crash - plutomaniac - 01-11-2015
Can you try this:
https://www.frictionalgames.com/forum/thread-27630.html
Also attach HPL.log after crash occurs
RE: Amnesia the Dark Descent game crash - aetherred - 01-11-2015
(01-11-2015, 05:36 PM)plutomaniac Wrote: Can you try this:
https://www.frictionalgames.com/forum/thread-27630.html
Also attach HPL.log after crash occurs
I am now getting a new error
When I start the game,
it crashes and says
"Amnesia.exe has caused an EXECPTION_ACCESS_VIOLATION in module Amnesia.exe"
here is my hpl.log
[attachment=5051]
RE: Amnesia the Dark Descent game crash - plutomaniac - 01-12-2015
Do you have any gamepad controllers connected to your laptop via usb or similar? Do you have any such software installed from when you used a controller?
The above beta executable should fix such a crash that users have been having but let's see if you can play the game by manually removing all gamepads (dongles & related software).
I suppose you don't have any programs running in the background like f.lux, fraps or similar, right?
If after removing all gamepad devices + their software the game still crashes please attach the errorlog that the BlackBox is showing (not HPL.log this time).