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Not able to download
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PH1LL1P Offline
Junior Member

Posts: 21
Joined: Aug 2012
Reputation: 0
Post: #1
Not Solved Question Not able to download


I bought Amnesia the Dark Descent back in 2013. I have looked back to and old support thread where I was suggested to download from shelf.frictionalgames.com. I have my order number and email but it's telling me there's no order with that number. When I prompt to receive my order number it gives me the same one. How am I able to download Amnesia the Dark Descent if it's not allowing me to get access to the download with my order number?

NOTE: I Did not buy it for Steam, Desura, GOG or Humble Store ... I bought it through Frictional Games (I believe it was a selection at the time - but it doesn't seem to be there now) I never ran the game through a program, like Steam or Desura
(This post was last modified: 02-02-2018 08:05 PM by PH1LL1P.)
02-02-2018 08:04 PM
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Romulator Offline
Not Tech Support ;-)

Posts: 3,556
Joined: Jan 2013
Reputation: 192
Post: #2
Not Solved RE: Not able to download


Try and get in contact with Frictional Games through their contact form, which can be found here.

I've also assigned this thread to our Community Manager, Kat, who should be able to help you further with this issue. Sorry about the delays!

Discord: Romulator#0001
[Image: 8f5d099c7b.png]
02-03-2018 02:46 AM
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vesikko Offline
Frictional Games

Posts: 23
Joined: Jan 2018
Reputation: 3
Post: #3
Not Solved RE: Not able to download

Hi, I'm the community manager in question! Can you send me some proof of purchase to katarina@frictionalgames.com and I'll see if I can hook you up with a Steam key? Thanks!

Your friendly neighbour the community manager.
02-05-2018 02:41 PM
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